We Are Ready To Welcome You

As travel evolves and changes to reflect a “new normal,” Marriott International and The Phoenician are implementing more than 200 enhanced/additional cleaning protocols along each step of our guests’ journey and throughout every physical space in the resort, supported by CDC, federal, state and local government guidelines.

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Face Mask Requirement

As part of continuing efforts to help mitigate the spread of COVID-19, city ordinances require that all individuals 6 years of age and older must wear a face mask while in public and within 6 feet of another person with whom they are not traveling. These ordinances apply to all Phoenician public areas.

  • Exceptions to this requirement include:
  • Those who should not wear face masks due to a medical or mental health condition or developmental disability
  • Those whose religious beliefs prevent them from wearing a face covering; or, during a religious ceremony/service
  • Restaurant and bar patrons, while they are dining and/or having drinks; (Guests are encouraged to wear their masks when not at their tables or their pool lounge chairs)
  • Individuals exercising outdoors, or walking/exercising with other people with whom they are traveling – as long as a social distance of 6 feet is maintained from all others
  • Those who are swimming

We appreciate your understanding and support as we work to ensure the health and well-being of all our guests.

Premiere Best Practices Overview

Deeper, More Frequent Cleaning

  • Introduction of electrostatic sprayers (under development) and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

Less Contact/Transmission Barriers

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE equipment (face coverings) for all associates; gloves essential for select front- and back-of-house staff
  • Installation of plexiglass shields in select locations
  • Required hand-washing by all associates every 20 minutes for 20 seconds (hand sanitizer provided as an alternative)
  • Use of floor signage/markings throughout the resort to encourage social distancing of 6 ft. between associates and guests – and those not traveling together
  • Modified floor plans and seating
  • Limit on number of occupied guest rooms per individual floor
  • Modified housekeeping service (every third day, unless requested); service to be completed only when guest is not in room
  • Relocation of credit card payment devices; reduced handling of guest’s personal property
  • Increased use of Marriott Bonvoy app for check-in, guest requests

Redesign of Food & Beverage Offerings

  • Summer dining venues: The Marketplace; The Phoenician Tavern; the Thirsty Camel
  • Use of one-way directional entrance/exit locations to encourage social distancing
  • Reduced seating/capacity
  • Implementation of single-use menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware; (wrapped, to-go utensils available upon request)
  • Covers for all food items leaving the kitchen
  • Increased grab-n-go options
  • Removal of coffee makers, minibars, etc., from guest rooms; items delivered on request

Redesign of Meetings & Events

  • Modified floor plans to encourage social distancing, with customized meeting options
  • Satellite check-in with optional plexiglass shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals; on daily basis for meeting sets
  • Modified banquet/food service to include individual portions or plated buffet meals by banquet attendant; single-use beverage containers
  • Wrapped, to-go utensils available upon request