• a luxury hotel resort with numerous outdoor pools at the foot of an Arizona desert mountain
    Our commitment to clean
  • Phoenician Suite - Living Room
    Our commitment to clean

We Are Ready To Welcome You

As travel changes to reflect a “new normal,” Marriott International, The Phoenician and The Canyon Suites have implemented more than 200 enhanced/additional, and ever-evolving, cleaning protocols along each step of our guests’ journey and throughout every physical space in the resort, supported by CDC, federal, state and local government guidelines.

AZSafe + Clean Badge

FACE MASK POLICY

Following recent guidelines published by the CDC, it is recommended that vaccinated Phoenician and Canyon Suites guests resume wearing face coverings while in public, indoor settings. Unvaccinated guests should continue to wear face coverings and practice social distancing while in these areas.

We thank you for joining us in our commitment to the health and well-being of all.

 

Premier Best Practices Overview

Deeper, More Frequent Cleaning

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, pool chairs, golf carts, etc.), repeatedly throughout the day/evening
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas, following each shift (at minimum)
  • Use of UV disinfection devices for small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

Less Contact / Transmission Barriers

  • Temperature checks for all employees prior to work; no entry for those that record a temperature of 100.4° F (38° C) or above
  • Use of PPE (face coverings) for all non-vaccinated associates; gloves required for select front- and back-of-house staff
  • Installation of Plexiglas shields in select locations
  • Regular, required hand-washing by all associates (hand sanitizer provided as an alternative)
  • Modified floor plans and seating
  • Full housekeeping service provided daily; to be completed only when guest is not in room
  • Relocation of credit card payment devices; reduced handling of guest’s personal property
  • Increased use of Marriott Bonvoy™ app for check-in, eFolio delivery, guest requests

Redesign of Food & Beverage Offerings

  • All restaurants currently open
  • Use of one-way directional entrance/exit locations
  • Reduced seating/capacity
  • Implementation of QR-Coded menus; alternative payment options
  • Elimination of all pre-set items
  • Use of high-grade, single-use napkins; rolled silverware (wrapped, to-go utensils available upon request)
  • Increased grab-n-go options

Redesign of Meetings & Events

  • Modified floor plans, with customized meeting options
  • Satellite check-in with optional Plexiglas shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals
  • Pre-packaged, grab-n-go and plated meal options (recommended); buffet available
  • Wrapped, to-go utensils available upon request

Settle into Palatial Guest Rooms

Rooms & Suites