• a luxury hotel resort with numerous outdoor pools at the foot of an Arizona desert mountain
    Our commitment to clean
  • Phoenician Suite - Living Room
    Our commitment to clean

We Are Ready To Welcome You

As travel changes to reflect a “new normal,” Marriott International, The Phoenician and The Canyon Suites have implemented more than 200 enhanced/additional, and ever-evolving, cleaning protocols along each step of our guests’ journey and throughout every physical space in the resort, supported by CDC, federal, state and local government guidelines.

AZSafe + Clean Badge

FACE MASK POLICY

Maricopa County, home of The Phoenician, has been designated a MEDIUM level COVID-19 community, based on multiple risk criteria. As a result, and in accordance with recently published CDC guidelines, facial coverings are no longer recommended for healthy individuals. However, anyone may wear a mask at their discretion. Those with COVID-19 symptoms, a positive test, or exposure to someone with the virus are asked to wear a mask. Please note that Phoenician associates who are unvaccinated or partially vaccinated must continue to wear face coverings at all times.

Premier Best Practices Overview

Deeper, More Frequent Cleaning

  • Use of electrostatic sprayers and highest classification of disinfectant products recommended by the CDC and WHO
  • Disinfection/sanitization of all guest touchpoints (front desk, elevators, handrails, doorknobs, furniture, public restrooms, etc.)
  • Disinfection/sanitization of all guest rooms prior to occupancy
  • Disinfection/sanitization of all housekeeping, engineering, or other service tools utilized to clean guest rooms and public areas
  • Deeper cleaning of small items, such as keys, TV remotes and radios
  • Placement of hand-sanitizer stations at all high-traffic public spaces and back-of-house areas
  • Placement of disinfecting wipes in all guest rooms

Less Contact / Transmission Barriers

  • Use of PPE (face coverings) for all non-vaccinated and partially vaccinated associates
  • Regular, required hand-washing by all associates (hand sanitizer provided as an alternative)
  • Full housekeeping service provided daily; to be completed only when guest is not in room
  • Relocation of credit card payment devices; reduced handling of guest’s personal property
  • Increased use of Marriott Bonvoy™ app for check-in, eFolio delivery, guest requests

Redesign of Food & Beverage Offerings

  • Appropriate PPE usage for all associates handling or preparing food or beverages, all in compliance with Marriott and food industry safety protocols
  • Pre-packaged food, utensils, condiments provided

Redesign of Meetings & Events

  • Modified floor plans, with customized meeting options
  • Satellite check-in with optional Plexiglas shields for group staff
  • Minimization of room occupancy by livestreaming to complementary ancillary spaces
  • Refreshed linen overlays provided between meals
  • Pre-packaged, grab-n-go and plated meal options (recommended); buffet available
  • Wrapped, to-go utensils available upon request

Settle into Palatial Guest Rooms

Rooms & Suites